Dana Middleton began working on my deal March 4, and I had my new Ford Focus ST in my driveway on March 10! She explained that the Focus ST equipped as I wanted is usually a special order car, so I was resigned to having to order from Ford and wait 2-3 months. By midweek, Dana had located the exact car I wanted at a dealer about 80 miles away. Someone had ordered it and then decided not to buy it. I preferred to buy from my local dealer, so Dana facilitated a dealer trade. I was able to see the window sticker and the buyer purchase order in advance (by email) so there would be no surprises when I picked up the car. Dana negotiated a fair deal with a significant discount, as well as taking advantage of the available Ford cash back incentive. Dana was on standby when I visited the dealer but I did not need to call her. All the paperwork was as promised and I was able to drive my new car off the lot about 1 hour after arriving to sign the documents. Thanks for a stress free buying experience!!