I wasn't sure if this type of service was worthwhile for me. I have purchased several cars on my own in the past and have generally done well with my purchases. However, for this car I just did not have the time to do all the planning and research that I needed to do. The thought of the whole buying process right now exasperated me but I had no choice because I needed a car right away so I went with Authority Auto. Had they not been recommended by Edmunds I am not sure I would have used the service. The whole process was pretty quick and smooth. The best part is I didn't have to talk to one single dealer and listen to dealer speeches or have dealers pester me with phone calls every other day. In fact, the car was delivered to my office so I didn't even have to see the dealer. No hidden cost. The price Kim quoted to me was what I paid. Its about as easy as it gets.

When I consider the amount of time that I would have had to spend if I did this myself and very possibly paid a higher price, this is an invaluable service. I would rate the quality of service to be high. Kim was a professional throughout the process. Buying a car is an emotional process and when you are in the midst of a transaction you don't think of all the loose ends which can and probably will come back to bite you. Kim was my voice of reason. He made sure I was protected the entire time by giving me recommendations, reminding me to get photos of my car since I was trading it in and it was to be delivered to the dealer. Who knows what could have happened to it in route. He made sure I had all the correct paper work done. I was in communication with him from morning to night. He even responded to my emails late at night. He was totally on the ball. I am sure he had other clients but I never felt like he was representing anyone but me. This is what service should be like. There is no reason for me to wheel and deal with car dealers ever again. 

Joe L . 
San Mateo, CA